so i now have to “reset the install” which means deleting an unknown and unclear number of things from the system and hoping the problem doesn’t persist. this is by far the worst and most upsetting failure handling i’ve had to experience.
it’s like they wanted everything to be less scary-technical but overshot and ended up with making it sound like they don’t know what they are doing themselves. “we are gonna delete some system things, not user things. but also we are gonna delete user settings and apps”.
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